This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"It was my first order from this site.
All was very good packed and I got all on time- just one week in Ukraine. Very fast!
I am Very -Very happy! Will order more!
Also, It will be pleasure to get some discount next time :)
"The cholestral strips do not match code on machine. Hopefully this is being resolved. I have contacted you by email and phone call . Mary McGuigan"
"There items are great and the price is excellent. I would definitely recommend this site, also delivery is great price and fast Thankyou for a great shopping experience"
"Have purchased from Homehealth UK twice. Their products are good value, and have hepled me in deciding whether or not I needed to see my GP. I would definitely use this company again."
"Ordered an Alcohol breath test kit which is required for driving in France. It arrived next day, which, considering the distance that we live from where the company is based was excellent service."
"I have recently purchased a pack of 5x50 strips. I have a newly diagnosed diabetes 2 and have decided to monitor my glucose levels in order to find foods that disagree with me and help me to keep my glucose levels as near as normal levels as possible. This was my third batch, having purchased the first one from Amazon. I was very satisfied with delivery. However, I have an issue with the quality if the strips. I have been having wildly different readings to what I felt was the norm for me with the second batch in May. I have discovered that the first box was giving me readings around 20 and when I opened the second one, this dropped immediately to 6-8 as was usual for me. Afterwards I ordered this third lot of 5. And the results became very erratic again. I am an engineer and set up a scientific experiment. I have performed the test 5 times with strips from different containers marked 1-5. All at the same time, one after another. Results are not encouraging:
15.4, 9.8, 10.5, 9.2, 13.2
10.8, 6.1, 6.7, 6.5, 6.2
11.2, 8.2, 7.2, 5.8, 5.6
13.2, 15.4, 9.8, 10.2, 9.2
15.5, 10.0, 10.1,10.6, 9.8
12.4, 8.5, 7.8, 9.0, 6.8
As you can see from above figures that the range of readings is very large, almost doubling with some strips. Statistically this is an unacceptable range of errors. I have checked the glucometer and it shows it is OK. So I am left with totally unreliable results. There is no point in testing. Can you advise me what to do next? I have spent a lot of money on this equipment."
I am very sorry you have had issues with the product. You are correct that the level of variation is unacceptable - the ISO requirements for accuracy (which the SD meter is proven to surpass) is +/- 15% so something is definitely amiss.
The most common reason for inaccurate results like this is an issue with the testing procedure, especially amongst new users, so we would always recommend contacting us right away if you experience problems.
You need to make sure you are doing all of the following:
1. You wash your hands thoroughly.
2. You insert the strip into the meter.
3. You wait for the blood drop symbol to appear.
4. You then leave the strip in the meter and you touch only the tip of the strip to the blood drop, and allow the blood to be drawn up automatically in 1 go - if the blood stops half way and you have to re-touch the strip to the blood then you may get an erroneous reading. You must never put your blood onto the strip.
5. After the blood has been automatically drawn up the strip, a 5 second countdown starts.
If you are doing all of the this and are still getting strange readings then it might be worth wiping away the first drop of blood and testing with the 2nd drop. This will ensure that there are no interfering substances (eg. dirt or dust) in the sample. If you are taking consecutive readings to check for consistency, then it is important to make sure you wipe away the blood between each test.
Please let us know if this solves your issues.
Posted 4 days ago
"The product which I purchased arrived quickly, is effective and good value."
"Very fast delivery, product liver test was very easy to use would buy again"
"The Website is easy to manoeuvre and I found exactly what I was looking for, price was competitive and the product was easy to use with excellent instructions and figures to follow. It arrived on time and gave me huge reassurance. Thank you. Will definitely use you again, thank goodness for your services."
"I posted my blood sample back on 31 July by first class for the Elisa test. They will have received it the next day. I had to email them twice to get a response.
They said to expect results on 10 August which is later than advertised anyway but come 10th August - no results. I emailed to chase and was ignored. It is now the weekend so my blood sample will be beyond the 14 days and not viable to test. Customer service appalling - to not update and then keep the results and blood that long so it’s not viable is really bad. I will be asking for a refund as with the time elapsed I won’t trust the results anyway.
Everything above is true and provable. If the company replies to say anything other than the above will simply be untrue.
I’d suggest anyone else look elsewhere for this test - there are other companies."
I am sorry for the delay in replying to your email - unfortunately you emailed after we had closed on Friday but we did reply to you first thing this morning. I have emailed the lab for an update on your results and I would expect them to be available later today - they will immediately be emailed to you as per your request.
As already explained to you, the blood sample needs to be received by the lab within 14 days. As your sample was received by the lab within 2 days of us receiving the sample form you, there is no concern over its viability.
Posted 6 days ago
Your results have now been emailed to you - please confirm receipt.
Posted 4 days ago
"Good product and very good price. Well packaged and quick delivery. What's not to like? Will recommend to anyone."
"Very fast, reliable information, worthy price"
"On bad mobility days I can't reach my nearest chemist. Thank goodness for
online chemist Homehealth UK that provide an excellent service directly to
"An excellent service fast with easy instructions even the staff on the phone were very polite and helpful thankyou for your help and excellent service. I would definitely recommend using them. Got through on the phone straight away no problem."
"Urine strips arrived promptly"
"I recently made a purchase and I'm really pleased with it. It was very reasonably priced and arrived very quickly. I will definitely pass your details on to friends. Thanks Pete."
"Being able to speak to someone is an excellent service..it enabled me to make important decisions about my purchases. Item ordered arrived the next day with no delivery problems. I'm about to reorder and feel confident all will go smoothly. Where health issues are involved, I think this confidence in a supplier is very important."
"Ordered a codefree SD meter and strips on 31 July at 10am and on the 2 August(2 days later), I received the oder at 3:30pm in central Portugal!!
That is fantastic!! Thank you."
"Very easy to order, super fast delivery that didn’t cost the earth, and plain packaging so that the contents of my package remained private. Thank you!"
"Terrible instructions for the Vit D test.
List of components uses different terminology to instructions.
Images on instructions very unclear.
Clearly designed for someone who already knows how to use the kit.
They should not sell this to the general public until they have decent instructions. A video would cost you peanuts to produce.
Gentleman who helped me on the phone was very helpful and professional."
This is an extremely unfair review. The product you bought is intended for use my medical professionals, as very clearly stated on the listing:
"Solely for use by medical professionals
Fully CE Marked for professional use"
There is also a copy of the full instructions for use that you could have checked.
We did explain this to you when you called and we said you could return the tests for a refund but you wanted help using them instead, so my colleague took a great deal of time walking you through the entire testing process.
I am not sure what more we could have done??
Posted 6 days ago
"Quick and easy to use site, products and packaging as described and reasonably priced. Fast delivery. Have already made another purchase."
"Quick delivery,good price and long dated products. Will use home health uk website again. Thank you to the team."
"Delivered quickly. Items as described."