Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Home Health UK Reviews

4.7 Rating 3,091 Reviews

93 %

of reviewers recommend Home Health UK

Company Reviews

4.7

Based on 3,091 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Home Health UK:

Home Health UK is committed to providing the highest quality of simple, reliable drug tests, pregnancy tests and health tests, which can be easily carried out in the home. Our tests available range from allergy tests, blood glucose meter to drug tests and pregnancy tests. Our range of drug tests are suitable for both home testing, professional testing and the workplace testing. There are also various other home testing products, such as, clearblue pregnancy tests, digital ovulation tests, male and female fertility tests and laboratory tests Food Intolerance, DNA Paternity and Hair Drug Analysis.

As well as offering a variety of health tests, Home Health UK also provide hundreds of pages of easy to read health information and advice, with something of interest for everyone. With great prices, secure online ordering and discrete packing.

Visit Website

Phone:

01923711511

Email:

orders@homehealth-uk.com

Location:

Unit A, Greatham Road Industrial Estate, Greatham Road
Bushey
WD23 2NZ

Write Your review

Tell us how Home Health UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Home Health UK 5 star review on 3rd September 2023

Nicholas Marouski

Home Health UK 5 star review on 14th October 2022

Home Health UK 5 star review on 8th August 2022

Home Health UK 5 star review on 14th September 2021

Home Health UK 5 star review on 29th January 2021

Home Health UK 5 star review on 24th October 2016

Home Health UK 2 star review on 19th October 2016

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i received a uric acid test,with no colour comparison chart, so it was useless”

Posted 1 year ago

I'm really sorry about this, please contact us direct so we can send the missing colour chart.

Posted 1 year ago

“I never received the items.”

Posted 1 year ago

I'm really sorry about this. I have checked and the goods have been returned to us, please contact us directly so we can arrange a refund or resend.

Posted 1 year ago

“Few Important Points: The product is NOT useful at all (at least for me) because It is a stabbing Needle to take the blood from the finger but it did NOT have. Usually at home people are not professional. How come a product like this is incomplete. This is a fact here”

Posted 1 year ago

Hi, I am sorry that you feel you have been misled. Please take note of the below information which can be found on the product detail page; The top of the page reads; The TSH Rapid Test Cassette is a qualitative membrane based immunoassay for the detection of Thyroid Stimulating Hormone (TSH) in whole blood, serum, or plasma. Test Features: Designed solely for use by medical professionals Provides simple positive or negative results Fully CE approved for professional use Fast results Minimum of 6 months to expiry And then in the body of the description, it states the following just under what is included in the pack you order; This kit assumes you are a medical professional and already have a fingertip blood collection device (e.g. safety lancet). So, you were not informed after you had purchased the goods as you have stated.

Posted 1 year ago

“It took a long time to receive the results. Once received, they differed a lot from another provider (Smartblood) testing exactly the same foods.”

Posted 2 years ago

“Multi-drug 3 drugs rapid test, disappointment, no indicators showing after over 5 minutes held in mouth, under the tongue. After the heartbreak of falling out with family member and encouraging to do the test, in an attempt to offer objective evidence, was massively let down by 2 test kits in succession. Might be impossible to re-establish respect and further testing. Let down massively.”

Posted 2 years ago

Hi, I'm really sorry about this. If you have not got any lines at all, then it simply means that the test has not absorbed enough saliva as you have not kept the test in your mouth for long enough. As per the instructions: 'Remove the cap and insert the absorbent tip of the test in the centre of your mouth, under the tongue to collect oral fluid until both control lines appear. This should take around 1 minute but may take longer if your mouth is dry. Keep the mouth closed and make sure you wait until the dye fills the window and both control lines form before removing from the mouth.' Kind Regards, Alex Reynolds

Posted 2 years ago

“Still waiting for items to be delivered when contacted was told post office was slow due to covid had things I order after this delivered so not happy”

Posted 2 years ago

“In reply to Casey about my last review I can’t see how you can see from the photo I sent that the box has not been opened. However I will send it back at my expense for a refund. I just hope that you will not send it out to another customer . I will not use your company again”

Posted 2 years ago

“In reply to Casey about my last review I can’t see how you can see from the photo I sent that the box has not been opened. However I will send it back at my expense for a refund. I just hope that you will not send it out to another customer . I will not use your company again”

Posted 2 years ago

“When my package was delivered to the wrong address you were initially very helpful. I chased this up with Royal Mail and eventually the package was pushed through my letterbox and had been opened. When I contacted your company again I was told I could use it if the seal was intact. I was surprised to be told that especially from a health company. I can send it back but I have to pay return postage so I’m in a No win situation. As the item was less than £5:00 l would have thought that you would tell me to bin it and send me a replacement.”

Posted 2 years ago

Hi David, I have looked into this and can see from the photo you sent that there was no damage at all to the product itself. It had not been opened nor tampered with and it was just the outer postage bag that had a tear in it, so there should be no reason you cannot use the product. As a medical product, the outer box is security sealed, as are all of the contents, so there is no way that it could have been contaminated in any way. You are of course welcome to return the product for a full refund though should you no longer want the product. Kind regards, Casey Smith

Posted 2 years ago

“Sadly this was not a positive experience. Sample was sent off and payment sent 10 days ago and no communication since.”

Posted 2 years ago

I'm really sorry about this, I have checked and your samples were sent to the lab 18th January. Results are usually ready within 10 days of the lab receiving the sample. Soon as we receive them we will send them to you.

Posted 2 years ago

“Didn’t send all my order parts were missing, I paid special delivery which was £22 something and they just argued with me the whole time about refund . In the end I just gave up. To top it off the kidney function tests I brought didn’t work made me panic as my daughters levels were so lol on creatinine that I though she was going to have to back to hospital but I thought I would take one to double check it’s working and mine read the same. So they were faulty and no good anyway. WOULD NEVER USE AGAIN.”

Posted 2 years ago

I'm really sorry some items were missing from your package, I have checked and the goods were resent. Unfortunately, we could not refund you for the postage as the parcel was delivered the next day. Please contact us direct explaining exactly what the issue is with the tests so we can resolve this.

Posted 2 years ago

“Ordered 10 salinity test sticks from home health uk. Arrived on time. Pity they don’t work - even after following instructions to the letter! I posted a review on their site but it was removed.”

Posted 2 years ago

I'm really sorry you have trouble with the product. Please can contact us explaining exactly what the issue is so we can look into this.

Posted 2 years ago

“I was highly disappointed with this service. Not only did I provide a decent sample, but they didn't even send it to the be tested - yet they charged me the full price. They sent me an email quoting their policy but not actually telling me what was wrong; there was no contact with which to then take up my concerns. Finally they then said that they were not even going to send my sample off to be tested nor offer any recourse. I certainly cannot recommend this service.”

Posted 2 years ago

I'm really sorry about this, we are trying to help. Unfortunately the amount of sample we received back is not enough and instead of us sending it to the lab and received a quantity not sufficient result and having to pay for a retest we have contacted you to let you now it is not enough.

Posted 2 years ago

“I made two separate orders and never received them, they also never refunded my money, THEY ARE A FRAUDULENT COMANY..”

Posted 2 years ago

I'm really sorry about this, please can you contact us so we can investigate?

Posted 2 years ago

“I have not received the item after long time?”

Posted 2 years ago

I'm really sorry about this, I have checked the tracking and it says it was delivered on 21-06-2021 at 13:26pm.

Posted 2 years ago

“I would like to give you my opinion about your product but unfortunately I didn't get anything up till now.”

Posted 2 years ago

I'm really sorry about this, I have checked the tracking and your goods were delivered on 21-06-2021 at 11:30pm.

Posted 2 years ago

“Paid for some products over 3 weeks ago and still not received. I’ve been informed they are found to resent (that was last week) still not received.”

Posted 2 years ago

I'm really sorry about this, I have checked the tracking and the resent order was delivered on 16-06-2021 at 10:16am.

Posted 2 years ago

“Day late with order I placed still no contact or can't even trace my order through courier avoid if your dependent on your stuff getting delivered on time.”

Posted 3 years ago

You placed your order on the 13/3/21 and it was dispatched on the 15/3/21. You paid for STANDARD 2ND CLASS delivery which means your order is sent by Royal Mail and not a courier. This is 3-5 business day service. So the best possible delivery time will be today 18.3.21.

Posted 3 years ago

“Waited for 3 weeks after placing my order online, but did not receive anything. When I contacted them regarding this, I was advised that they are unable to cancel the order, so I can return the product at my cost when I receive it! Absolutely shocking customer service. Have already take up the matter with Paypal. Beware of complete disregard if things go wrong.”

Posted 3 years ago

Hi, We are very sorry that your order was delayed. In these very testing times though, deliveries are taking much longer than expected with Royal Mail under immense pressure and government protocols having to be adhered too is it impacting on the time it takes for goods to arrive. I am sure you can appreciate that once the item has left our warehouse we can't just cancel the order and refund you when it is delayed do to a global pandemic. Had we just refunded you and then the item had arrived would you be expecting us to still pay for the return? If the item is unwanted then you have to pay to return the goods. If it is faulty then we will cover the cost of the return.

Posted 3 years ago

“I never received what I ordered”

Posted 3 years ago

I'm really sorry about this, I have checked the tracking and it says the goods were delivered 18-01-2012 at 12:26pm.

Posted 2 years ago

«
1
2
3
4
5
»

Home Health UK is rated 4.7 based on 3,091 reviews