Home Health UK Reviews

4.7 Rating 3,137 Reviews

93 %

of reviewers recommend Home Health UK

Company Reviews

Metrics

Info

4.7

Based on 3,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Home Health UK:

Home Health UK is committed to providing the highest quality of simple, reliable drug tests, pregnancy tests and health tests, which can be easily carried out in the home. Our tests available range from allergy tests, blood glucose meter to drug tests and pregnancy tests. Our range of drug tests are suitable for both home testing, professional testing and the workplace testing. There are also various other home testing products, such as, clearblue pregnancy tests, digital ovulation tests, male and female fertility tests and laboratory tests Food Intolerance, DNA Paternity and Hair Drug Analysis.

As well as offering a variety of health tests, Home Health UK also provide hundreds of pages of easy to read health information and advice, with something of interest for everyone. With great prices, secure online ordering and discrete packing.

Visit Website

Phone:

01923711511

Email:

orders@homehealth-uk.com

Location:

Unit A, Greatham Road Industrial Estate, Greatham Road
Bushey
WD23 2NZ

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Home Health UK 5 star review on 3rd September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order. Please send.”

Helpful Report

Posted 4 years ago

“Morning I have received my iron tablets Ferrous Fumarate 210mg but no dosage instructions enclosed, can you help please as to how many tablets i take a day, and when? Thanks in advance for your help C Green”

Helpful Report

Posted 4 years ago

Hi, As per the box, you should follow the dosage advice of your GP. Kind regards, Alex Reynolds

Posted 4 years ago

“We had ordered for the Coronavirus Test Kit, Rapid (COVID-19) IgG / IgM On-Site Professional Testing - 25 Test Pack – total 6 nos with Order #7669315. This was delivered to us on the 11th April 2020. However, we are disappointed to know that the contents of the package are incomplete. As the test kits are missing 3 out of the 4 steps to needed to take the tests. There are no finger pricks, no pipettes to draw the blood and no buffer solution. What has been send is just the test stick. We will not be able to take the tests with these incomplete items. I shall request you to kindly send the balance items for the entire order of all the 6 nos (of 25 pack each). You may send the additional items to below mention address: Mr. Divyank Turakhia c/o Ms. Kirsty Mackinnon 28, Eynham Road, London, W12 0HA”

Helpful Report

Posted 4 years ago

Hi, As confirmed to you via email, we sent exactly what was advertised. In every pack you were sent: 25 tests 25 droppers 1 bottle of 3mL buffer (more than enough for 25 tests) These are professional only packs so do not come with lancets - this is all explained in the product listing. If you need more buffers then we are happy to send them to you, but you have not replied to our last email asking how many you require. Please reply to us so that we can solve this issue. Kind regards, Alex Reynolds

Posted 4 years ago

“Still not been received”

Helpful Report

Posted 4 years ago

Hi, I have checked and according to Royal Mail the order was delivered yesterday - can you please confirm receipt? I am very sorry it took so long but please understand that Royal Mail staff are putting themselves at risk going to work every day to try and deliver people's mail. They have significant staff shortages and an increase in workload so unfortunately significant delays are inevitable. Kind regards, Alex Reynolds

Posted 4 years ago

“Didn't receive my order despite receiving email confirming despatch and quoting a tracking number.”

Helpful Report

Posted 4 years ago

Hi, I am very sorry but we had to cancel your order for Aspirin as we unexpectedly ran out of stock. We had a sudden surge in orders and have been unable to source any more stock from anywhere. I really am sorry about this but the pandemic is causing significant increases in demand for all medicines and it is proving impossible to replenish stock. Kind regards, Alex Reynolds

Posted 4 years ago

“I am still waiting for my order despatched on 1st April. This is understandable given the current situation with the post. What is not acceptable is trying to advise you of this fact only to be cut off without explanation irrespective of what menu option I choose!”

Helpful Report

Posted 4 years ago

Hi, I am very sorry the goods have not arrived yet. I have checked and your order was dispatched on April 1st 2020 so it should arrive soon. Royal Mail are doing their best but please understand that their staff are putting themselves at risk going to work every day to try and deliver people's mail. They have significant staff shortages and an increase in workload, so please be patient and keep us updated. I am also sorry that you could not get through on the phone but we are running a reduced office staff to enable us to comply with social distancing guidelines in an effort to keep our staff safe. As a result we are unable to answer the phones at present but do have several members of staff answering emails from home, so if you do need to contact us further, please email us at info@homehealth-uk.com. I am very sorry about this but the health and safety of our staff must always take priority. Kind regards, Alex Reynolds

Posted 4 years ago

“Unable to leave positive comment, due to I’m still waiting for my item. Which was ordered 30th March, all due respect of the current climate. My item is no longer needed.”

Helpful Report

Posted 4 years ago

“I never received the paracetomol tablets. Everything else i ordered arrived ok.”

Helpful Report

Posted 4 years ago

“Sent my order to the wrong address and then blamed me without checking their system and seeing everything I entered was correct. Was told they’d get back in touch with me, did not and went home for the weekend leaving me without any supply of medicines that I paid for express tracked delivery for. Have so far refused to refund me and are generally deferring all responsibility away from themselves. Disgraceful in this climate, I will be going to the GPhC, NPA and the ICO as there is a clear data breach with a package with all my details being delivered elsewhere and a complete lack of care for patients.”

Helpful Report

Posted 4 years ago

“Not received items I ordered over 10 days and still waiting.”

Helpful Report

Posted 4 years ago

Hi, I have checked and see that you ordered on 17th March 2020 at 7:21 pm, so it has actually been less than 7 days since you ordered. We dispatched the following day so it should really have arrived by now but unfortunately due to the global pandemic, postal delays are inevitable. If the package has still not arrived by the end of the week please let us know. Kind regards, Alex Reynolds

Posted 4 years ago

“You cancelled my order due to the crisis”

Helpful Report

Posted 4 years ago

Hi, I am very sorry that we had to cancel your recent order. Unfortunately, due to COVID-19, our sales volumes rocketed by 1000% overnight so we ran out of stock. We have been unable to source any more due to a nationwide shortage. Kind regards, Alex Reynolds

Posted 4 years ago

“I ordered the Gonorrhea and Hlamydia tests. Your male swabs are dangerously faulty. The cotton end staid 2.5 inches deep inside me when I tried very carefully to pull it out. My first attempt to urinate it out was unsuccessful. If I have any health consequences, we will see each other in court.”

Helpful Report

Posted 5 years ago

Dear Zak, Why would you insert it 2.5 inches?! The test instructions clearly state to insert 2-4cm. We would appreciate it if you re-checked the instructions and edited your inaccurate review. Kind regards, Alex Reynolds

Posted 5 years ago

“Bought some medications recently - no suggestion on the website that they had a short shelf life, but they turned out to have under 7 months left. Usually this type of product has at least two years shelf life - not just over 6 months. Asked for refund, which was agreed - but only if I returned them at my own expense, which would cost almost as much as the product cost! Not a company I'd ever trust or use again, and I'd advise anybody considering buying from them to think very carefully before doing so. Best work on the basis that you might end up with short-dated goods.”

Helpful Report

Posted 5 years ago

“Strange to ask for a review when the ite cancelled my order !”

Helpful Report

Posted 5 years ago

Dear Susan, I am very sorry that we had to cancel your recent paracetamol order. Unfortunately, due to COVID-19, our sales volumes rocketed by 1000% overnight so we ran out of stock. Kind regards, Alex Reynolds

Posted 5 years ago

“STILL waiting for the goods to arrive. Am told they cannot ask the couriers anything until after they decide 2 weeks have passed since it was lost?”

Helpful Report

Posted 5 years ago

We are very sorry that your order hasn't arrived yet. Please can you contact us via the website you ordered through so we can deal with this issue quickly for you. Kind regards Home Health UK Ltd

Posted 5 years ago

“I didn’t receive my Paracel”

Helpful Report

Posted 5 years ago

We are very sorry that you didn't receive your order. Please make sure that you contact us directly so that we can deal with this issue for you.

Posted 5 years ago

“I have not received my goods. Where are they ?”

Helpful Report

Posted 5 years ago

HI, We are very sorry that your goods haven't arrived yet. Please make sure that you contact us directly so that we can deal with this issue for you quickly.

Posted 5 years ago

“I bought a kit to test for low sodium in my urine. Every one showed negative result. I went to the GP who says that you cannot test for low sodium with a urine test!”

Helpful Report

Posted 6 years ago

“I haven't received my item ,and mj ot getting updatea at all”

Helpful Report

Posted 6 years ago

We are very sorry that your has not arrived. Please make sure that you contact us directly so we can look into this for you and try to resolve the issue. Kind regards Mark Hanson

Posted 6 years ago

“Incorrect item sent, delay in response, issues with sending the correct item out and a delay in doing so, no apology. Only plus side was a quick refund!”

Helpful Report

Posted 6 years ago

Home Health UK is rated 4.7 based on 3,137 reviews