Beware of this company. I ordered an ointment and didn't realise it contained animal fat. I emailed them asking if I could return it and they told me to send it back along with a note with the order number and i would get a full refund. They did not inform me of anything else. I complied and did as they said, I shipped it back using 2nd class, with no tracking as I was returning it out of pocket. 2 weeks later, I did not receive a refund, so i contacted them and they basically said I would not get a refund without providing a tracking number to them. They did not tell me this when they were giving me instructions on how to return the item back. The only way for me to get a refund for this was to contact my bank and requested a chargeback. I cannot believe a company would be so fraudulent like this, never before has this happened to me before. Beware!