My order never showed up, this being Royal Mails fault, so I contacted them regarding this. They said they could only deal with the company that sent my test. I called Home Health UK, and the man who spoke to me was absolutely no help. He literally huffed and puffed like I had burdened him, and told me they can’t do anything I need to write to them and wait for a response. My whole point was I paid extra for my package to arrive on a certain day, it was a drug test, I needed it for that specific date so it could be taken that same day, the fact it didn’t arrive means it couldn’t be taken and therefore was a completely pointless purchase. Need better customer service ASAP.