After speaking to customer services on the telephone I was advised to place my order online which I did. I needed the blood glucose kit and strips the next day so paid £6.99 for next working day delivery which should have been today. I checked my Homehealth UK account page and it states the order has completed. I'm not sure if this means it's completed their end or whether its assuming delivery has been made and the order has now completed. I stayed home all day and the courier didn't arrive. There was no card put through my door and I would have known if someone had done so as my dogs always bark when someone is at the front door without even ringing the bell or putting something in the letterbox, and I kept an eye out myself as I needed to go out today to the doctors surgery. Unfortunately I couldnt do so as I was stuck indoors waiting for the delivery to arrive. I don't suppose the monitor will arrive tomorrow, as it's Saturday. I could have got a monitor from the local pharmacy for the same price this order has cost me including the next day delivery fee, and had I known the courier wasn't going to delivery today that's what I would have done. I feel this company needs to issue customers with a tracking number for any items sent via courier so customers can contact the courier direct to find out where their parcel is. I do not know if this company will be open tomorrow as it's the w/end but will try and get in touch with them by phone asap. I have already sent an email to them. I'll update this review if I can if and when the monitor arrives and when I get a refund for the courier fee I paid from Homehealth UK. I won't be needing a courier next day delivery in future, hopefully, and will chose free delivery, let's hope that is more successful than their courier service.